Evaluations D'Hôtel

* * * * *

Beautiful hotel with good SPA

Very good SPA , interior of hotel, well-furnitured rooms and very good staff Bad: Everything was good

Natalya on Booking.com, 23.05.2019
* * * * *

Exceptional

Everything was super! Great staff, friendly and helpful, great location, thermal pool right in the hotel - no need to go outside, great food in the restaurant, comfortable rooms - would love to come back! Bad: Nothing.

Larissa on Booking.com, 17.05.2019
* * * * *

A solid good place

Great location. Wonderful old-style feeling. Good breakfast, good spa, overall good experience.

Robert on Hotels.com, 17.05.2019
* * * * *

Spontaneous stop on business trip - overall good experience

Nice architecture, superb breakfast, excellently located, very friendly staff (reception and waiters) Bad: Room was really small - with very "creative" A/C... but at least there was one

Business on Booking.com, 16.05.2019
* * * * *

Awesome

Location, Spa, Breakfast, Staff, Cleanliness. Bad: Sauna not hot enough and no ice cold font/bath after sauna. TV settings only in German... If you don't know German, you can only surf the channels and not do anything else. Very narrow parking spaces, difficult to squeeze the car in.

Anonymous on Booking.com, 14.05.2019
* * * * *

Exceptional

Very good hotel . The best part is the in-hotel hot spring SPA.

Jie on Booking.com, 09.05.2019
* * * * *

I would stay here again.

Location was great and it has a great pool with mineral water.

Gohar on Booking.com, 09.05.2019
* * * * *

I don’t think you will find any better location than this one ..

I don’t think you will find any better location than this one .. it’s a minute walk from the town centre Bad: The wifi was disaster .. and I asked them to help me adjust it they keep telling me the same instruction without adding any value ..

Abdullah on Booking.com, 07.05.2019
* * * * *

Exceptional

Location. Very close to the Festspielhaus for concerts. Staff very helpful to me as a solo traveller.

Ireneb on Booking.com, 06.05.2019
* * * * *

Fantastic Spa Hotel Experience

I stayed here with my husband in February after our ski trip and we had a fantastic time. This was our third stay, and while the second stay wasn't as good as the first, my comments were passed along and the hotel actually took them on board. Imagine that, a hotel actually interested in what it's guests had to say! The staff were all very friendly and extremely helpful, the atmosphere luxurious and relaxing, and the spa facilities were lovely (I especially enjoyed the outdoor pool with various jacuzzi features, which stays open really late). There is also a really good range of spa treatments. The breakfast was absolutely phenomenol and is well worth the money, and the coffee and cakes on offer in the tea area are superb. We stayed in a room overlooking the park, and really enjoyed the view from the balcony. I am also a poor sleeper, but really get a fantastic nights sleep at the hotel - the bed and bedding are just so comfortable! The location is also excellent - it is an easy walk to all of the shops and restaurants, and the setting in the park is just lovely. The Porterhouse steakhouse across the street serves the best steak I've ever had. I would highly recommend to couples looking for a relaxing spa weekend away, or anyone looking for a relaxing spa trip with friends.

Katie C on TripAdvisor, 03.05.2019
* * * * *

Good

The wlan was very poot

Eva on Booking.com, 28.04.2019
* * * * *

Very Good

The indoor and outdoor pool and the spa is perfect ! Bad: The air conditioning in the rooms was only working during certain summer months. Which was a shame because the week that my family and I stayed it was 24 degrees !!! It became difficult to stay in the room during the day time. If the AC doesn't work then I wouldn't also stay there if it was free.

Cm on Booking.com, 22.04.2019
* * * * *

Good service and nice room

My stay was a part of group tour throughout southern Germany and this hotel was one of the nice places we did have a stay on the trip. The room was refurbished and very clean plus they also offered good and ample amenities (all that were required for a pleasant stay were there). The central location near both the pedestrian shopping area and garden with city attractions was highly admired. The service at front desk and restaurant was satisfied. We had dinner there and the food tasted great. Breakfast offered a variety options for western dishes. Anyhow I noticed many asian guests from Japan , so I suggest a little more Asian food in the buffet line will make it even much more perfect. In term of common mineral bath area I regreted that I had not used that.

changgerman on TripAdvisor, 21.04.2019
* * * * *

Excellent

Excellent location and spa

Anand on Booking.com, 20.04.2019
* * * * *

Very Good

Fabulous pool. Bad: Not great service in restaurant.

Anonymous on Booking.com, 18.04.2019
* * * * *

Exceptional

location near to centre of baden-baden 100 m .clean room ,friendly staff. Bad: nothing.

Jeri on Booking.com, 08.04.2019
* * * * *

Good

Location Comfort Cooperative staff

Noor on Booking.com, 07.04.2019
* * * * *

Excellent

Good breakfast. Excellent heated indoor/outdoor pool. Long opening hours for the sauna/pool area. Bad: Sauna shut down early. Pool area not cleared up.

Andrew on Booking.com, 30.03.2019
* * * * *

Exceptional

Friendly personnel Thermal pool Convenient parking garage

Mume on Booking.com, 27.03.2019
* * * * *

Excellent hotel, highly recommended

Excellent hotel and I specially loved the spa. Bad: WiFi kept disconnetting, apart from that wonderful hotel

Alejandro on Booking.com, 27.03.2019
* * * * *

Exceptional

Wonderful SPA! Bad: -

Sergo on Booking.com, 24.03.2019
* * * * *

We enjoyed the water facilities

Breakfast was excellent, swimming pools and thermic pools, excellent, Bad: the bed was soft, time to renew it Restaurant serves basic food

Benjamin on Booking.com, 17.03.2019
* * * * *

Awesome

Great food quality

Mateoleo on Booking.com, 11.03.2019
* * * * *

This was our fifth visit and we continue to enjoy our stays.

Room well furnished. Massive breakfast. Covered and secure car parking. Ideal location for town and exploring local sights. Bad: Had some difficulty getting into WiFi. As the server is public our laptop security system was not keen to let us access. Also, the instructions for accessing WiFi were not accurate.

Tony on Booking.com, 05.03.2019
* * * * *

Exceptional

Service was excellent and I love that the thermal pool sauna, etc is included.

Dennis on Booking.com, 21.02.2019
* * * * *

Exceptional

Excellent service as always. A great big thanks to Ms. Schuler and Mr. Dudeen at the reception for contributing to a wonderful stay and warm welcome. They create the atmosphere of the hotel and make you want to come back. Extremely professional and friendly.

Katarzyna on Booking.com, 20.02.2019
* * * * *

Exceptional

It is my second time here. Excellent hotel, pool and Spa. Excellent helpful staff. Cannot forget the help of Manuela Tarnowski the hotel receptionist who came by herself to my room with the technician to supervise and help fixing additional curtain blackout for my comfort ability. Thank you Manuela too much. Veilen danken Bad: Really nothing. It is a wonderful place

Yasser on Booking.com, 15.02.2019
* * * * *

Excellent

The fact that I can stay at veneu using the facilities.

Anonymous on Booking.com, 07.02.2019
* * * * *

Could be 5*

I Visit Baden-Baden several times a year but this was the first time in this hotel. Positives Great location, walking distance to everything. Historic hotel, lots of character Spa is exceptional with mineral water bath open until 2300 Room spotlessly clean Negatives Staff not welcoming. Bar unattended for periods Housekeeping in room poor, coffee etc not replenished Knock on door at 9am on checkout day. Relatively expensive Were the above issues addressed I’d give it top marks. The main issue for me was that the staff aren’t customer focussed. I walked past reception many times and not once did the staff acknowledge me. However I would stay here again just for the spa.

JohnUK on TripAdvisor, 03.02.2019
* * * * *

Very Good

On arrival would be great to get more information about the hotel (e.g. hours for breakfast, promotion offers, etc). Or giving a choice between choosing a room in the new versus old part of the hotel. Bad: I was interested to get more treatments at the spa area, however it has been booked out. Perhaps to have a possibility ( extra on call staff) , to have on demand services.

Turner on Booking.com, 31.01.2019