Guest reviews

* * * * *

Exceptional

Spacious room, comfortable beds, big bathroom. Breakfast was just amazing!

Olga on Booking.com, 25.10.2020
* * * * *

Heater not going in the room. The pillow is so thin not comfortable

The breakfast is good. Bad: Facilities

Maria on Booking.com, 14.10.2020
* * * * *

Awesome

The outdoor pool was a bonus!

Michael on Booking.com, 10.10.2020
* * * * *

Very Good

Very centrally located in Baden-Baden. Close to main shopping street with many restaurants. Bad: The breakfast was overpriced for the limited offering due to covid restrictions. The airco was very noisy and not effective. Due to covid restrictions coffee and mini bar facilities were removed from rooms - not sure I understand the rationale for it.

Renier on Booking.com, 29.09.2020
* * * * *

Excellent stay

Nice location. Beautiful hotel with great facilities. Bad: The air conditioning in the room didn’t work properly. The room was very warm and it made a loud sound all night, so we had a bad night sleep. We reported this and they nicely upgraded us and gave us another room.

Giuliana on Booking.com, 27.09.2020
* * * * *

Pleasant.

Very central but still quiet. Secure parking in the hotels own underground car park. Bad: The check-out could have been a bit more friendly.

Richard on Booking.com, 24.09.2020
* * * * *

A nice stay (better than our first)

If you are going with your mind set on having fun, then nothing can bother you. The room was clean, the pool warm enough, it is close to the main points of interest and breakfast is good. An extra point for the orange juice machine. Breakfast definitely went better than the last time we were there. I appreciated the cleaner that jumped in to clean thesecond we went out and left a spotless room after coming back from our swim. Bad: I feel that the management really doesn’t have a clue of what’s going on “at the bottom”. Otherwise measures would be taken. There were empty bottles& glasses lying by the pool in the morning after a party (wedding maybe) had taken place there, we booked a room with a balcony, got one without but we asked for compensation(which they did), there was no parking spot on the first night, we had to hunt for it. The hotel has a lot to offer but you cannot really see they care. I really did not like the guy at the front desk(the attitude).The ladies were much more friendly and approachable. All in all, the hotel is OK and we would go back again.

Lavinia on Booking.com, 24.09.2020
* * * * *

ideal hotel for business and leisure

Perfect location, nice rooms, great spa with an indoor and outdoor pool Bad: the breakfast is overpriced, the minibar was empty (maybe because of Corona)

Michael on Booking.com, 22.09.2020
* * * * *

Great hotel and beautiful town will definitely return

Great location beside town and park Bad: Some facilities closed due to Covid so not in anyone’s control

Margaret on Booking.com, 21.09.2020
* * * * *

great stay

Friendly staff, nice swimming pools. Nice interior. great breakfast. Bad: No wifi reception anywhere. Bar was closed.

Eric on Booking.com, 16.09.2020
* * * * *

Very Good

Service and the pool. Bad: The breakfast was way to expansive

Olivier on Booking.com, 15.09.2020
* * * * *

Still a great stay in Baden Baden

Good system to handle pool times, Mr Dudeen was very helpful of making a very good stay out of one with a wonky start, thank you for that! Very quiet and nice room, amazing bed, great upgrade to the business category room, great outside spa area, walking distance to everything Bad: Spa/Pool area wasn't cleaned daily (at least not the floor) which I think is in covid times gross negilence; no hand sanitizer in the rooms...doesn't cost the hotel much, adds more comfort easily; no kettle, coffee machine, other amenities, no room service nor service in the spa area, everything was blamed on "covid and difficult times blabla"

Anonymous on Booking.com, 13.09.2020
* * * * *

Grate value for money

Location, cleanliness, stuff Bad: Hard mattresses, bit dated furnitures

Zeljko on Booking.com, 12.09.2020
* * * * *

Great location, restaurant and staff

We found the hotel to be exactly what we needed after a long cycling trip. We ate in the hotel restaurant and found the food to be extremely good and high quality. We also spent time in the spa and got massages. All the staff in the hotel and facilities were very friendly, helpful and accommodating. The Triberg waterfalls were a very short walk away and well worth a visit. Bad: We only stayed one night but would have stayed longer - unfortunately the hotel was fully booked!

Anonymous on Booking.com, 08.09.2020
* * * * *

The best

Fabulous fabulous love everything about this hotel I don’t know why I didn’t say here last year! As I got really rip-off in another hotel in Baden-Baden. Radisson is the place to stay great staffs service beautiful breakfast.

PORTIA SHEVON on Hotels.com, 07.09.2020
* * * * *

Beautiful hotel

Great location, very close to town center, restaurants, bars and cafes. Our room was very modern, spacious and clean. Members of staff were friendly and helpful, although I did not get any response to my question when I sent a message prior to our stay via 'booking.com' messaging service. Hotel has amazing outdoor swimming pool and interesting style and architecture - definitely would recommend staying here. Bad: We stayed in Baden-Baden over a week ago and were lucky to arrive after the heat wave - temperatures were a lot more tolerable and in the high twenties during the day. However, air conditioning in the room seemed to be very weak - it felt quite hot and stuffy still, we ended up sleeping with the window opened, but it did not help a lot...

Olga on Booking.com, 01.09.2020
* * * * *

Exceptional

Great Hotel, pool and park

Anonymous on Booking.com, 31.08.2020
* * * * *

Needed a really good clean.

Location, pool, the room was excellently soundproofed, lovely main hall and well appointed room in the old part of the hotel. Mostly staff but not many about. Lovely outdoor pool and bubble jets when they worked. Bad: Quite dirty, most carpets needed a good clean, the bar and most facilities were shut, the gardens were overgrown and needed attention. They weren’t too good at responding to a question I had about parking. Lots of objects left in the corridors, like an ironing board, old kettles and lamps not plugged in. We also found somebody else’s shirt in the cupboard and the bed linen was ripped on one of our beds. I suspect it had only just reopened and that it wasn’t normally like that. No kettle in one room and no minibar. I would stay here again but not during Covid 19.... they needed to hire more staff!

Caroline on Booking.com, 28.08.2020
* * * * *

Excellent customer service

We stayed in a junior suite which was very spacious and had a handy additional WC, which was useful when travelling as a family. The beds were large and comfortable and the room was very clean and well equipped. The swimming pools are large and lovely. The staff that we interacted with were very friendly and helpful and they even sent some items on to us that we left behind in the room. Breakfast was continental and plentiful. The hotel is beautiful inside and is very convenient for Baden Baden shops, restaurants and the park. The single downside for me was the cost of parking, which at 19 Euro per day soon adds up.

Catherine E on TripAdvisor, 26.08.2020
* * * * *

Awesome

Lovely staff, very helpful, the bar was open without outside service, but it was understandable for Covid 19 time. Inside and outside pool were open. The outside terrace area is absolutely divine, full of centuries old treas. The grounds transmit a sense of luxury Baden-Baden stands for. The location was amazing, directly in the city centre. We didn't order the breakfast, but there were very lovely bakeries and breakfast cafés offering a big variety of options. The room was immaculately clean, no minibar and no coffee machine or kettle, but it was understandable for these times. We would certainly visit again any time.

Asya on Booking.com, 23.08.2020
* * * * *

Good but restrictions due to Corona

My actual room was very nice and cozy. The location was very nice too.. close to the casino, the city center and a bus stop. Bad: I didn't like the fact that the shower rooms at the pool were not made accessible -due to Corona. I wanted to go to the pool after my checkout.. and the receptionist offered me a room after the pool access to shower and change. The room offered was dirty and undone. Both the bed (which didn't matter) and the bathroom. There were used toiletries and the toilette itself was dirty. This was disappointing.

Ramya on Booking.com, 22.08.2020
* * * * *

Very Good

Great location near to everything in the centre. Despite having read that pools were closed due to Covid-19 I was surprised and glad to see that the outdoor thermal area was open till late in the evening. Clean and comfortable. Staff very good, helpful and friendly. Bad: When booking it was stated that there was facilities for hot drinks in my room. As I am on a budget, alone and in need of liquid this was a small but quite important point! Understand that places are reducing items that can be touched by different people, but the hotel was unable to provide me with any drink when I asked during late evening - I was sent out to a local restaurant. It would be good if they could do a room service or remove drinks from list of facilities when booking. As said, a small point but when travelling still of relevance! Also no massages despite advert - again I was pointed to a local place which suited me fine and I was glad to support a local business, but it was a Thai massage parlour and very basic which may not suit all visitors to Radisson!

Rachel on Booking.com, 22.08.2020
* * * * *

Good

Great location and friendly staff. Very helpful to park our motorbikes in the garage that was actually full. Bad: The Minibar service wasn't available. Therefore half empty and not cold. No remote control for the TV in the room.

David on Booking.com, 20.08.2020
* * * * *

A bit tired , good location

Location Bad: Basically a Best Western with rebrand and a posh lobby. To me , there are much better value hotels in the area. Excellent location but really could do with a refurb.

Jon on Booking.com, 15.08.2020
* * * * *

Parent’s gift

Everything, felt very secure, especially during Corona times.

Liane on Booking.com, 15.08.2020
* * * * *

We did like it and hope to come back in the future

Location of our room, the swimming pool and the spacious lobby and the garden we like too Bad: The airco

Wilhelmus on Booking.com, 08.08.2020
* * * * *

Good central hotel with parking and pool

Location, pool, spaciousness Bad: Wifi was often unreliable - network dropping

Anonymous on Booking.com, 31.07.2020
* * * * *

Great location and friendly staff

Pool was amazing Bad: Didnt make it clear that the resturant and bar were closed

Jacqueline on Booking.com, 26.07.2020
* * * * *

Baden Baden is well worth a visit

Excellent hotel in a fantastic location. Baden Baden is beautiful and this hotel gives you quick and easy access the the town and large park along the river Oos.

Catherine on Hotels.com, 26.07.2020
* * * * *

Great sWimming pools

The room was big and the access to the swimming area Bad: No spa, no breakfast, due to Covid...huh? ok. Room with a narrow window, not great.

Antoine on Booking.com, 21.07.2020