Guest reviews

* * * * *

Great hotel and staff, but make inquiries if you are a picky sleeper.

The wellness facilities (sauna and thermal pools) were great. We loved the refreshments that were available and the Horse-themed bar was great. The staff was also very nice and attentive. We enjoyed the half Board a-la-carte dinners very much. Even with some (very minor) medical restrictions on what I can eat, they were very accommodating. Bad: The beds did not serve us very well. A style of mattress is, of course, something personal, but both me and my partner did not enjoy the firm, unyielding mattresses overly well. Furthermore, the beds were twins-shoved-together. Trying to find your SO in your sleep could lead to some unfortunate tumbling between the two beds as they drift apart. Because the head-rest-end is on wheels, they do slide easily.

Anonymous on Booking.com, 11.11.2019
* * * * *

service to be improved, location great

Pool is great inside and outside. Opening times for the pool is really appreciated! Cleaning staff and reception are very friendly and polite. They do a great job! Welcome in this hotel is very warm and you feel be welcomed. Tea area with the big stairs and big pictures on the wall in the hallways are very nice. Bad: Service in the restaurant not according standard for this hotel. Most of the time service not granted, only to specific people. Coffee was awful, breakfast ok, but had much better breakfast outside. It would be ok for a 3 start hotel category. Towels in the pool are out of stock after half the day. In the evening no staff is available at all to clean at least the floors in the pool area.

Anonymous on Booking.com, 09.11.2019
* * * * *

Awesome

spa was lovely

Anonymous on Booking.com, 08.11.2019
* * * * *

A good place to enjoy.

Location, and spa. Bad: All was good.

Jean on Booking.com, 08.11.2019
* * * * *

All ladies spa visit

Loved spa facilities and massage treatments highly recommended. The bar staff made us very at home. Bad: Better choice of food in restaurant and service bit slow for deserts

Lynda on Booking.com, 31.10.2019
* * * * *

Exceptional

Location, clean, great service Bad: Not free parking and the breakfast is not worth it. Its better to eat breakfast in other restaurants or bakeries. And will be much cheaper.

Anonymous on Booking.com, 31.10.2019
* * * * *

We have been coming to this hotel every year for the last 5 years. The location. Is wonderful, break

Location Bad: Bed not comfortable for the standard of the hotel. Pillows not so comfortable either.

Rick on Booking.com, 22.10.2019
* * * * *

in the center of Baden Baden

Location Bad: no thing

Mohammad on Booking.com, 18.10.2019
* * * * *

Awesome

Very friendly staff, beautiful surroundings located in a park

Stephan on Booking.com, 15.10.2019
* * * * *

Exceptional

Beautiful rooms, beautiful pool and spa, excellent breakfast Bad: Parking - no room in garage and expensive

Kathy on Booking.com, 11.10.2019
* * * * *

Excellent

Old but renewed

Abdulla on Booking.com, 08.10.2019
* * * * *

Stunning

Amazing room and spa, very kind staff, best breakfast, will be back

Eli on Booking.com, 06.10.2019
* * * * *

Good

Comfortable bed, nice spa. Bad: Rooms and hotel lobby not as nice as in photos, very expensive for what it is, very expensive breakfast.

Silvana on Booking.com, 06.10.2019
* * * * *

Lovely stay

Room was very clean.Bed comfy with soft pillows..Spa was lovely .Dinner was excellent,as was breakfast.. Bad: Internet only just worked...for the price I expected better Wifi and perhaps larger room..quite expensive for carpark.

Janeenb on Booking.com, 04.10.2019
* * * * *

Exceptional

Pool and thermal outdoor spa was phenomenal. Bad: Bathroom was too small

Timothy on Booking.com, 30.09.2019
* * * * *

Exceptional

Thermal water pool. The receptionists welcomed us with a smile. They are very polite and professional. Complimentary sparkling wine at the reception was available at night. Bad: Saunas did not work, but the pools were ok. NB: Hotel parking - 17 EUR/ night - for a 5* hotel part of a WW chain, I think, paying for the parking is unacceptable.

Ivan on Booking.com, 30.09.2019
* * * * *

Lovely hotel to stay

A reaaly great hotel and well worth stoppng a night. Excellent food. Service from staff was very good. We were on a bus tour but the location seemed right. Rooms were clean and comfortable. A very good experience and we would recommend this hotel to evryone.

TravelhappyEngland on TripAdvisor, 28.09.2019
* * * * *

Exceptional

Parking

Anonymous on Booking.com, 23.09.2019
* * * * *

Relaxation Vibes

Maybe the best the place to stay at Baden Baden but pricey and without always friendly staff. Positive: - Excellent location - Renovated rooms - Great room balcony and fridge - Clean - Comfortable - Discount tickets for the local spas/attractions - Free fruits (reception) - Great free spa (thermal pools, sauna, steam room...) Negative - Bit overpriced - Parking is always full and paid extra - Not always friendly staff

ChrisAlt88 on TripAdvisor, 22.09.2019
* * * * *

Exceptional

Loved my room (111), Close to my specialist. Therm and Spa located within hotel. Location. Bad: I was sent a message for a late chéck out, given a few times to choose from. I chose 1500 and told to check that on the day of departure, so I assumed I had a late check out. When asking reception to book an on-going Radisson hotel in Zurich, I was informed I did NOT have a late check out, which was a total inconvenience. I would like to ask: please, if NOT a late check out available, do NOT give me the option for a late checkout in the first place. And if NOT possible, tell me before the day of check out. I would have preferred no message on my phone in this regard at all!!!!!! D K Thomas, Australia ?? Also on a number of occasions there were too many people for breakfast so I had to find a place outside the restaurant, and on one of these hectic crowded mornings, the food was gone. Very little to eat. Couldn't get near the coid/drink areas. Was REALLY bad. The staff did what they could, but it really was chaos!!!! Unbelievable. Too many large groups at the same time. Bad planning. No provision for the people that were not part of a group.

Diane on Booking.com, 21.09.2019
* * * * *

Brilliant hotel, great location, fantastic staff, great stay!

The breakfast, the bar, the rooms, the location, it’s all brilliant. Very friendly staff and easy parking facilities. Thanks again for the free upgrade!

Arjan on Booking.com, 19.09.2019
* * * * *

Exceptional

Very convenient location for foot access anywhere. Covered parking under the hotel. Very good breakfast. Excellent swimming pools.

Haim on Booking.com, 15.09.2019
* * * * *

Exceptional

Great service from Jessica on Reception. Perfect English and very informative and helpful

Chris on Booking.com, 15.09.2019
* * * * *

I hope I can come back

Room, wellness area absolutely great, very friendly people, check-in and -out a bit too slow

Jaroslaw on Booking.com, 15.09.2019
* * * * *

Great spa facilities and a la carte menu in the restaurant.

A la carte menu in the restaurant is short, but every course we tried was perfect. Respect for the cook. Bad: Junior suite doesn't have a balcony

Nikola on Booking.com, 13.09.2019
* * * * *

Awesome

Location is very nearby stores and restaurants Bad: Nothin

Muath on Booking.com, 12.09.2019
* * * * *

Exceptional

The location is perfectly suited to walk into town for shopping/sight seeing. Afternoon cake and coffee in the restaurant was delicious as well as breakfast. Follow it up with time in the heated pool, it was amazing! Also, my German is very rusty, the staff spoke better english than I do, it was nice having staff that was able to accomodate for that!

Chris on Booking.com, 11.09.2019
* * * * *

Excellent.

Prices of food and drink at the hotel.

Elizabeth on Booking.com, 07.09.2019
* * * * *

Exceptional

The pool and spas were very good. Staff were pleasant and helpful - breakfasts were excellent Bad: Nothing

Christopher on Booking.com, 07.09.2019
* * * * *

Awesome

I had good experiences and the hotel is excellent Bad: No professional bartender

Khaled on Booking.com, 06.09.2019