Guest reviews

* * * * *

Great value option if you are in Baden- Baden

Hotel has incredible indoor/outdoor thermal baths with 38 degree water. Rooms are standard Radisson Blu quality, good value. Breakfast was superb but best of all was Mohammed the Jordanian staff member who welcomed us with sparkling wine and arranged free breakfast for all of us although our booking did not include it, once I joined the Radisson loyalty programme. Fantastic service and a lovely man Bad: Lobby is a bit modern and soulless and not in keeping with the grand historic part of the hotel. Car park is VERY tight, quite a challenge to get into some of the spaces which have v low ceilings in places. Otherwise excellent value

Matthew on Booking.com, 19.08.2019
* * * * *

Exceptional

Great staff - friendly, helpful, going an extra mile to serve customers in the best possible way. Fantastic breakfast - a lot of choice, all fresh and delicious. Great spa facilities. All in all, it’s the best value for money you can get in Baden-Baden.

Olga on Booking.com, 17.08.2019
* * * * *

Great experience and convenient location.

Great location and very nice room. Bad: Nothing.

Khaled on Booking.com, 16.08.2019
* * * * *

Exceptional

Check in and check slow due to shortages of staff and one room was not ready

Abdulhalim on Booking.com, 14.08.2019
* * * * *

Overall, it was great

Location was superb. Staff were great Bad: The noise of the air conditioning in the room. When I reported the noise (like a buzzer noise) the staff didn't know what it was. When I was leaving the property, they suddenly realised what the noise was. A bit convenient me thinks!!

Geraldine on Booking.com, 11.08.2019
* * * * *

Good

No drinking water at the room

Mohammed on Booking.com, 10.08.2019
* * * * *

Nice hotel

Everything was perfect

Anonymous on Booking.com, 10.08.2019
* * * * *

Good location and nice hotel

Location Bad: Room size

Maryam on Booking.com, 09.08.2019
* * * * *

Very Good

The staff were outstanding and with a welcome glass of bubbly, ticked all the boxes Bad: The breakfast was a ridiculous price at 19euros a person and not value for money. 12 euros would have been more realistic. Would not advise anyone to take the breakfast.

Sarah on Booking.com, 07.08.2019
* * * * *

Exceptional

Confort

Barbara on Booking.com, 06.08.2019
* * * * *

Exceptional

Great customer service. Plenty of facilities, close to restaurants and bars. Bad: The room could have been a little better based on the amount it costs to stay there.

Andrew on Booking.com, 05.08.2019
* * * * *

Good

It's thermal pool Centrally located Bad: Room size very small

Yashwant on Booking.com, 04.08.2019
* * * * *

I recommend it

Everything in the hotel is lovely Bad: Nothing

Abdullah on Booking.com, 03.08.2019
* * * * *

Great hotel with great spa

The hotel is fully renovated and the spa is just great. The opening hours are also long so it can be enjoyed from very early in the morning (6:00) until late at night (23:00). Bad: The only think that I didn't like was that the staff in the reception tried to sign me in the Radisson Rewards program without saying so. They just handed me a paper to sign without any explanation during the check-in process and it could be mistaken by normal check in process.

Donetillo22 on Booking.com, 31.07.2019
* * * * *

Exceptional

The old world charm

Damian on Booking.com, 31.07.2019
* * * * *

Nice hotel

The staff Bad: Bed is comfortable for two.

Moon7779 on Booking.com, 31.07.2019
* * * * *

Good

Location and morning breakfast Bad: Elevaitors not working all the time plus old furniture.

Abdulaziz on Booking.com, 30.07.2019
* * * * *

Exceptional

really nice spa and staff is fiendly

Natalia on Booking.com, 28.07.2019
* * * * *

Decent stay in boring town

Location is good, can walk to the thermal bath or the cafe lined central streets. Bus stops are less than five minutes away. Housekeeping staff was thorough- rooms and bath were cleaned very well. Complimentary cocoa mix with the tea/coffee provided was surprisingly good. Bad: The photos online are nicer than the property. While rooms are as pictured, the pillared facade facing the gardens is not the main entry. Gardens are neither extensive nor immaculate.

Rg on Booking.com, 28.07.2019
* * * * *

How other people live and have lived at the top end.

A hotel at ease with itself. Unhurried, firm and comforting. Superb.

Martin on Booking.com, 25.07.2019
* * * * *

Enjoyable stay

We have been coming to Baden Baden for several years and we always stay at the Radisson. We have seen it go through it’s renovation and they have certainly done a nice job. The rooms are nice and always clean. It is close to restaurants and shopping, but we mostly stay here for the thermal waters and the spa and the massages. The old part of the hotel with the balconies overlooking the park is our favorite. The service has always been good, from time to time we have had issues but they have corrected them right away and have listened to our concerns. Our favorite time to go is in the winter, after visiting The Christmas Market and walking around a plunge in the warm waters of their outdoor spa is always relaxing. Good place to stay and relax and explore the Black Forest.

rault604 on TripAdvisor, 23.07.2019
* * * * *

Exceptional

The location was great. The staff was kind. They had paid parking garage. Bad: Strong Cigarette smoke came in from the ventilation system in the bathroom, so we had to move to another room. The new room's quality was a bit tired. It was quite average to the level of the Hotel.

Rocco on Booking.com, 23.07.2019
* * * * *

Exceptional

Everything was good

Ольга on Booking.com, 21.07.2019
* * * * *

Very Good

Almost is good Bad: The hotel about two sections new and old one do not agree to stay in the old section . - breakfast was not having variety

Yasir on Booking.com, 19.07.2019
* * * * *

Customer Service Excellence

Our stay was brief but a bit adventurous. Mr. Dudeen and Ms. Yana were exceptionally helpful. When we arrived at the hotel it occurred to us that we did not pay for gasoline at a Shell station near Stuttgart. Unlike the USA where we just swipe our credit card, fill up and go, the Germans force you to enter their store and pay at the counter. I posit they want you to spend a bit of money on chips, drinks, etc. After filling up, we moved the car next to the store and used the rest rooms. I assumed my wife had paid the gas bill, and she likewise thought I did so. It was not until we checked in and were gathering receipts that we realized we drove off without paying. We asked Ms Yana and Mr. Dudeen at the front desk if they could help us pay without driving the 2 hours back to the gas station. They acknowledged this was a common American problem. Without a moments hesitation Mr. Dudeen called the Autobahn police and explained the problem. The police assured him that when the gas station contacts them, they will call the hotel and get the payment info without penalty. Not only did both Ms Yana and Mr. Dudeen work the issue at that moment, but the following day they did a follow up without being asked to do so. They set a standard for customer service.

David M on TripAdvisor, 19.07.2019
* * * * *

Maybe you can find better place in Baden Baden. (굳이 여기서?)

There are good location to have dinner and to relax. The room condition is quite nice and they're also managing water condition well. I was enjoyed flea market nearby hotel, I think there is flea market in weekends. Bad: Parking fees are pretty expensive. (EUR 17/day) When I arrived at hotel on the evening of 21th of June, the female staff at reception was unkind. She made me wait a long time and even assigned a room that was not cleaned. I really COULD NOT believe it!! Is this real Radisson Blu here? I've experienced many Radisson Blu in several countries, but I've never seen such a place before. Of course she corrected her mistakes, but my sister and I felt uncomfortable and we DO NOT want to experience it never again. Plus, she didn't give me a Baden Baden card. (I got the card from other staff next day. She is friendly like any general staff.) I chose half board, but I think I made my mistake. They're managing the list of guest of half board by hand not IT system, so my sister and I had to stand at the entrance of the restaurant for more than 10 minutes, because they couldn't find our information of printed paper!! I just wanted to stay ONE DAY at Radisson Blu for rest on my way to south of Germany. Did I expect too much from them? I'm not sure. 얅간의 인죵쫘별 갍은 거슬 느껴쭙뉘돠. 댱쉰이 먄얅 렝뚜까룰 갖교이똬명 뱌뒌바댕 시눼가 아뉜 곳애셔 묶능거쓸 츄쳔함뉘돱.

Juyeon on Booking.com, 15.07.2019
* * * * *

Good

Pool location and comfort Bad: Lovely old building but needs an interior decorator and a gardener to make the most of it

Sandra on Booking.com, 15.07.2019
* * * * *

Nice clean hotel, beautiful view from the windows and balcony

Nice location near the park, great surroundings, birds singing. Nice poo, Bad: The breakfast was average. The water stayed in the sink and didn't go away for a long time

Ekaterina on Booking.com, 13.07.2019
* * * * *

Beautiful hotel with spa onsite

Great hotel with historic charm, but updated rooms. The WiFi was terrible in our room though. Having the spa and pools in the hotel was a big perk, but it’s also a quick walk to the restaurants, museums, and spas in town. The staff was also incredibly helpful and accommodated our late checkout. Don’t pass on the candy at the front desk- it’s really good! Only thing that bothered me was a black jockey figure tucked back by the pools. They’re offensive and make black guests feel less comfortable. It looked like they were trying to hide it, but why not just stick it in a basement out of the public view?

Traveler on Hotels.com, 12.07.2019
* * * * *

Great location

Great location in city center and next to the park, nice rooms, very fast check in and check out, friendly reception. Bad: The mattress for king bed is not king but two double mattress not comfortable for couples. The housekeeping service is not good for 4 stars hotel.

Abdullah on Booking.com, 08.07.2019